Terms and Conditions

Last updated: 09/09/2023

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the http://oliahouse.com website (the “Service”) operated by Olia House (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Olia House.

Olia House has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Olia House shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Italy without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Payment Policy

All bookings are subject to these conditions which are deemed to have been accepted in full by the hirer and all persons in the party.

When you reserve a villa with refundable rate, 100% of the price must pay on-line.
When you reserve a villa with non-refundable price, 100% of the price must pay on-line.

Form of Payment

On-line payments and on-site payments

Cancellation Policy

By client – Any cancellation by the client must be notified in writing to the owner. The following charges will apply for refoundable price:

up to 2 day’s before arrival can have 100% refund

after this time can have 90% refound.

For a non-refoudable price, there’s no refound.

Security Deposit

We don’t apply security deposit, any damage will be charge to the customers.

What is Included

The villa rental includes the cost of a weekly delivery of bed linen and towels (one bath towel and one hand towel per guest) , an end of stay cleaning, water, electricity, Wi-Fi, air conditioning, maintenance of garden. It does not include cleaning the kitchen, changing the linen and/or towels or washing the laundry.

Any defects or deficiencies must be reported within 24 hours of client\’s arrival. After this time it will be assumed that everything is in order.

All villas are fully furnished. Rearranging the furniture or removing any items from the villa is strictly prohibited.

Occupancy

Only persons registered on arrival day may occupy the villa.

Under no circumstances may more than the maximum number of persons specified in the villa description occupy the villa. Should a group misrepresent themselves, they will be required to vacate the villa without refund.

Arrival / Departue

The villa is available after 16:00 (local time) on the day of arrival and must be vacated by 12:00 on the day of departure, unless otherwise agreed in writing. A penalty charge of 50 € will be deducted from the security deposit should the owner or his representative find the villa is still occupied after this time.

We\’ll need to know client\’s arrival information (arrival time, departure time, airline, flight number) at least one day prior to his arrival. While en route, it is required that the clients calls us at least 30 min before arrival or when he reaches Italian border, so we can arrange our representative to meet the client in front of the villa.

Key and Local Contact Number

Instructions for key collection will be sent once the total balance of rent is settled, together with a local contact telephone number of a representative.

Customers Responsability

Clients must keep the house and all furniture, facilities and equipment in the same state of repair and condition as at the start of their stay. At the end of the hire period, the property and its contents, including all equipment, furniture, utensils, etc must be left clean and tidy which includes the crockery and cutlery cleaned and stored in the appropriate cupboards and ensure that the cooker, oven, fridge and microwave are clean. Barbecue must be left clean. A cost of 20 € will be deducted from the security deposit should it be necessary for the housekeeping staff to either clean the BBQ.

Clients are responsible for all damage or loss which occurs to the property or its contents during their occupation and will be responsible for paying appropriate compensation to the owner in case of any damage.

Security

Clients are responsible for the security of their villa during occupancy. Clients must keep all windows and doors locked securely at all times when not on the premises.

Any valuables left at the property are at client\’s own risk. The owner is not responsible for loss or breakage of client\’s personal goods. As with all the rental properties there is a risk of burglary. It is client\’s responsibility to advise the owner immediately in case of burglary. The owner accepts no responsibility for any loss or damage due to theft or any security related incident however caused.

Clients are responsible for keys and gate remotes. There is a 25€ charge for each set of lost keys. Gate control units will be charged at replacement cost.

Travel Document’s

It is the responsibility of the clients to ensure that all those travelling in the party have complied fully with all passport and visa requirement in place at the time of travel. Any failure in this respect may result in their travel arrangements being amended and/or curtailed with consequential losses in respect of their villa booking. In such circumstances no liability attaches itself to the owner.

Right of Access

The owner of the villa and/or their representatives shall be allowed free access to the house at any reasonable time during the holiday occupancy for the purpose of inspection of the property, maintenance or in case of emergencies, e. g. failure of any facilities.

Smoking Policy

Smoking is not permitted anywhere in the house. However, clients may smoke in outside space. customers must clean any cigarette butts.

If clients are found to have smoked inside the villa, the full security deposit will be forfeited to cover the costs of cleaning the Air Conditioning System and fumigating furnishings etc. The owner reserves the right to pursue the lead client for any additional charges as a result of having to relocate future clients whilst the villa is being cleaned and fumigated.

Insects and Pets

Insects and pests are inevitably present in Italian Mediterranean climate. Within reason, this is normal and the owner cannot take action to totally eradicate the problem but only control it. Only when, in the owners reasonable opinion, pests in the living accommodation become a serious nuisance will further action be taken. Please contact the owner or his representative as soon as possible if you experience a problem with insects or pests and they will act accordingly. Failure to report a problem immediately cannot be deemed an excuse by the client to claim compensation.

Pets

Pets (dog’s and cat’s) are allowed in the villa.
the customers are responsable for any damage caused at villa from pets.
customers must clean by ourself the excrement’s and urina of their pets.

Drugs and Hazardous Material’s

Client and members of his party shall not use or permit to be brought into any villa any illegal substances, inflammable fluids or other explosives or articles deemed hazardous to life, limb or property.

Liability

No liability is accepted by the owner for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the villa or pool.

The owner cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these Terms and Conditions, ‘force majeure’ means any event which we could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, quarantine, epidemics, weather conditions, government action or other events outside our control.

Building Work’s

In the event of building works taking place by local authorities, private developers or neighbors, it is important to note that the owner is not responsible for such work, is unable to stop such work taking place or unable to control the level of noise, neither can the owner be responsible for any building works that take place during a holiday.

Compliants

In the unlikely event that clients have a complaint about the villa or its contents whilst on holiday, it must be reported immediately to the owner or his representative who will take reasonable steps to resolve the matter. The owner shall have no liability for any complaint submitted after the completion of the hire period. Subjective opinions are not considered as a complaint, for example complaining that the beds are not comfortable. This may be one person\’s opinion but not the opinion of someone else. If a client chooses to leave a rental over a subjective issue he must take responsibility for his decision as no refund will be considered in this situation.

No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, water, internet, pool filtration systems, air conditioning, television or satellite service, appliances, etc. It is the client\’s obligation to report any problems or damage to their villa immediately.

Law and Jurisdiction

This agreement between the owner and clients shall be subject to the jurisdiction of the Courts of Italy.